Personal care
Provides assistance with daily living activities such as bathing, dressing, grooming, toileting, and mobility support, promoting independence and dignity.
Emergency home care
Offers immediate support and assistance in unexpected situations, such as sudden illness, injury, or carer unavailability, ensuring continuity of care and safety at home.
Overnight support
Provides care and supervision during the night, offering assistance with medication reminders, toileting, repositioning, and addressing any nighttime needs to ensure comfort and security.
Hospital discharge care
Supports individuals transitioning from hospital to home, assisting with medication management, mobility, personal care, and follow-up appointments to facilitate a smooth and safe recovery.
End of Life Care / Palliative Care
Offers compassionate and supportive care for individuals with life-limiting illnesses, focusing on pain management, symptom control, emotional and spiritual support, and ensuring comfort and dignity for both the individual and their family.
Social and Assisted Holiday Care
Provides support to individuals who need assistance to maintain social engagement and participate in activities, including companionship, transportation, and support during holidays or outings, promoting well-being and reducing isolation.
We also assist with the following
• Assistance with washing and dressing
• Oral hygiene assistance
• Toileting and continence care support
• Support with general shopping, shop with you or help you to make shopping list, go to the shops, come back and put it all away.
• Meal preparation and feeding assistance
• Medication reminders and support
• Help with getting in and out of bed (including hoisting or mobility aid use where required)
• Grooming- hair and skin care, shaving, make up application etc
• Assistance with eating and drinking
• Companionship: Engaging in friendly conservation and having someone to go out, walk or play game can support emotional and reduce isolation.
• Assistance with household tasks such as cleaning, laundry, and ironing, organise clean clothes and fresh bedding.
• Night Care (Sleeping and Waking Night): Our staff work through the night to ensure our clients are well supported and their safety maintained during the night. Always available to respond to any calls or emergencies during the night. During the waking night, our staffs remain awake and alert throughout the night, providing regular support, supervision, or care activities. Cluster services are always available for your services.
Our 24-hour personal and practical support is provided by well-trained, caring staff and is designed to ensure clients experience as much independence as possible as well as peace of mind, knowing that help is always at hand.
Home Care: Cluster Services Limited will provide high-quality domiciliary care services designed to support service users within the comfort and familiarity of their own homes. This service focuses on enabling individuals to maintain their independence while receiving personalized care tailored to their specific needs, preferences, and lifestyle choices. Care packages will be developed following comprehensive assessments carried out by qualified staff, in consultation with service users, families, and relevant professionals. Care will be delivered by trained and compassionate staff who will follow detailed, person-centered care plans regularly reviewed and updated to reflect changing needs and outcomes. Staff will work flexible shifts ranging from short visits to extended hours depending on the level of support required, ensuring continuity of care and promoting overall well-being.
Live-in Care: Cluster Services Limited will also offer live-in care services, providing 24-hour support for service users who require a higher level of ongoing assistance within their own homes. This service is designed to support individuals with complex care needs, chronic health conditions, disabilities, or those who require rehabilitation support following hospital discharge. The live-in care model ensures the presence of dedicated care staff who will reside with the service user for agreed periods, typically ranging from several days to weeks, with appropriate handover arrangements in place to ensure seamless service continuity. Live-in carers will support with all aspects of daily living, including personal care, meal preparation, household tasks, companionship, and emotional support. The service will also incorporate proactive health monitoring, fall prevention strategies, and liaison with healthcare professionals to prevent deterioration and promote independence. Care plans will be robust, outcome-focused, and regularly reviewed in line with best practice standards.
